Rules of Procedure & Booking Terms

RULES OF PROCEDURE

Welcome to our campsite! We hope you enjoy your stay with us. The following rules of procedure are for your and the other campers’ comfort. Please note that we have a 21-year limit for booking with us. Over midsummer, the age limit is 23 years.

  1. Check in at the reception immediately on arrival. At the same time hand over your Camping Key Europe *. At check-in, you will receive your toll card so that you can drive in to the cottage / campsite. Groups are reported by the group leader. Notify immediately when registering if you have extra tents with you.
  2. It is only allowed with One car per campsite / cottage inside the barriers. Temporary visitors and extra cars are asked to park in the car park above the reception. Camping hosts have the right to charge a fee from temporary visitors.
  3. Camping hosts and other staff are responsible for peace and order, and help if problems arise.
  4. Remember that we have a shortage of water on Öland! Remember to save water by, for example, taking shorter showers, only running with full washing machines and not washing dishes under running water.
  5. All tent equipment of normal type and size may be used. However, it is not permitted to set up so-called tent houses of a permanent nature. Caravans must be registered for use in motor vehicles.
  6. Own fixed devices for tents or caravans, for example own shower devices, protective dikes and more, are not permitted. Ask if you are in doubt about what you have the right to do. Make sure that LPG and electrical equipment are tested and approved in accordance with current regulations.
  7. Do not disturb the tranquility of the campsite with a motor vehicle more than absolutely necessary. Drive at walking speed and as short distances as possible.
  8. A general rule at campsites is to show consideration. Disruptive behavior is not allowed. Between 23:00 and 07:00 it should be quiet at the campsite.
  9. Help the children find places that are suitable for play and ball games. In most places there are special playgrounds and ball fields prepared. Throwing or kicking a ball among the tents and caravans / cottages is not allowed.
  10. Dog owners are asked to show the greatest possible consideration for other guests. Keep the dog on a short leash and rest it in a designated place or outside the area.
  11. Sales at and within the campsite may only take place with the permission of the camping host.
  12. Help us keep the campsite clean and litter-free. Use the bins located in the area. Remember not to throw incandescent charcoal or other flammable objects in our bins.
  13. Leave the common areas (toilets, laundry and shower rooms, kitchen and counter) in the same condition as you want to find them.
  14. Departure. Unless otherwise agreed with the reception, the camping site must be vacated and cleaned before 14.00 on the day of departure. This with regard to new guests. We are grateful for information about the day of departure well in advance, especially during the high season. The cabins must be vacated and cleaned no later than 11.00.
  15. The campsite owner or staff is not responsible for damage to or loss of the camping guests’ belongings. Anyone who damages buildings, materials or guests’ property can be held liable for compensation.
  16. We assume that all camping guests take each other into account and are helped to keep order. Staff have a duty to act in cases where a guest does not respect these rules of procedure.
  17. Be careful of nature – it needs your protection.

People who do not follow the rules of procedure may be expelled from the area without a refund and deprived of their camping card.

BOOKING TERMS

Important information:

Lundegård Camping & Stugby applies Camping Key Europe when booking camping (not cabins). You can get the card on our website or via camping.se. If you do not have a card at check-in, we will issue one at the reception at an additional cost.

We have an age limit of 21 years for booking with us. Over midsummer, the age limit is 23 years.

Check-in takes place after 15:00. Check-out for cabins takes place no later than 11.00 and for camping the last check-out is 14.00.

In the event of out of our control, we reserve the right to move you to an equivalent accommodation.

When is the booking binding?

The booking is binding when you have received a confirmation from us. The confirmation will be sent via email.

When should I pay?

We will send you an invoice when we have received your booking if it was made by phone or email where there is an additional booking fee of SEK 100. From the day of booking, the first payment (25% of the rental amount) must be received by us within 10 days. The remaining rental amount is paid no later than 40 days before arrival. For bookings less than 50 days before arrival, the full rental amount must be paid within 10 days. NOTE, other booking rules regarding Dance Band Week, see the tab ‘Dance Week’.

What happens if I do not pay on time?

If payment is not made, the booking is canceled and the cancellation rules come into force.

What are my rights?

If we can not provide the accommodation you booked or equivalent, you can terminate the agreement and get your money back, or request a reduced rent.

What are my obligations?

Always report errors and complaints immediately upon emergence. Compensation is not paid retrospectively.

Take good care of the cottage / camping site and follow current rules. You are responsible for any damages you or someone in your company caused by being negligent. You may only use the cottage / campsite for what is stated when booking. You must also not let more people stay overnight than the number stated when booking. Cottages must be cleaned according to the instructions in the cottage. In the event of no cleaning, this will be done at your expense (from 2000 SEK).

Rebooking

If you wish to shorten your booking between paying the registration fee and the final payment, a rebooking cost of SEK 150 will be added. After the final payment has been paid, it is not possible to shorten the booking.

What if I want to cancel?

You can only cancel in writing to us.

If you have made the first payment, you can cancel at a cost of SEK 700. After the final payment has been paid, no refund will be made without cancellation protection. The cancellation protection must be ordered at the time of booking. The cancellation protection means that you can cancel up to and including the day before arrival and get the cottage rent / camping fee back, with a deduction for the cancellation protection and a cancellation fee of a total of SEK 700 against the certificate presented. The cancellation protection is valid in the following cases: death, illness or accident of a serious nature that has affected yourself, your spouse, cohabitant, family or fellow traveler. If a serious event occurs outside your control that you could not have foreseen when you booked and which means that it is not reasonable to request that you stick to your booking, such as extensive fire or flooding in your home. You must be able to prove your disability with a certificate from, for example, a doctor, authority or insurance company.

We reserve the right to make any price changes, printing errors and changes that are not yet known to date.


BOOKING Important information

Lundegård Camping & Stugby applies Camping Key Europe when booking camping (not cabins). You can buy the card on our website or via camping.se. If you do not have a card at check-in we will issue one at the reception at an extra cost. We have an age limit of 21 years for booking with us. Over the midsummer, the age limit is 23 years. Check-in is after 3 pm. Check-out for cabins takes place no later than 11.00 and for camping the final check-out is 14.00. In the event beyond our control, we reserve the right to move you to an equivalent accommodation.

When is the booking binding?

The booking is binding once you have received a confirmation from us. The confirmation will be sent via email.

When should I pay?

We will send you an invoice when we have received your booking. From the date of booking, the first payment (25% of the rental amount) must be delivered to us within 10 days. The remaining rent is payable no later than 40 days prior to arrival. If booking less than 50 days prior to arrival, the full rental amount must be paid within 10 days.

What if I don’t pay on time?

If payment is not canceled, the booking will be canceled and the cancellation policy will take effect.

What rights do I have?

If we cannot provide the accommodation you booked or equivalent, you can cancel the contract and get the money back, or request a reduced rent. What duties do I have? Always report errors and complaints immediately upon arrival. Compensation is not paid afterwards. Take good care of the cottage / camp site and follow the applicable rules. You are responsible for any damage you or someone in your company caused by being careless. You are only allowed to use the cottage / campsite for what is stated when booking. You must also not allow more people to stay overnight than the number stated when booking. Cottages should be cleaned according to the instructions contained in the cabin. In case of no cleaning this will be done at your expense (from 2000 SEK).

Rebooking

If you wish to shorten your booking between the payment of the registration fee and the final payment, a re-booking fee of SEK 150 will be added. After the final payment is paid, you cannot shorten the booking.

What if I want to cancel?

You can only cancel in writing to us. If you have made the first payment, you can cancel at a cost of SEK 700. After the final payment has been paid, no refund will be made without cancellation protection. The cancellation cover must be ordered at the time of booking. The cancellation cover means that you can cancel up to and including the day before arrival and get the cabin rental / camping fee back, less the cancellation cover and a cancellation fee of a total of SEK 700 against the certificate presented. The cancellation cover is valid in the following cases: death, illness or accident of a serious nature that affected yourself, spouse, partner, family or fellow traveler. If there is a serious event beyond your control that you could not foresee when you booked and which means that it is not reasonable to ask that you be stuck with your booking, such as extensive fire or flooding in your home. You must be able to prove your obstacle with certificates from eg doctors, authorities or insurance companies.

We reserve the right for any price changes, printing errors and changes that are not known to date.